Refund Policy

At Davanni's, we are committed to providing our customers with the highest quality food and a satisfying dining experience. We understand that issues may arise, and this Refund Policy outlines the terms and conditions under which refunds, exchanges, and cancellations are handled. Please read this policy carefully before placing an order through our website at davannis-pizzas.digital or any of our service channels.

By placing an order with Davanni's, you agree to the terms set forth in this Refund Policy. This policy is governed by applicable United States federal and state consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) Act.

1. Eligibility Conditions for Refunds

Davanni's will consider refund requests under the following eligibility conditions. A refund may be issued if:

• You received an incorrect item that does not match your confirmed order.
• Your order arrived in a condition that is clearly unsatisfactory, spoiled, or unsafe for consumption.
• A significant portion of your order was missing upon delivery or pickup.
• Your order was never delivered despite confirmed placement and payment.
• A technical error on our website or ordering platform resulted in a duplicate charge or incorrect billing.
• The food item delivered poses a verified health or safety concern.

To be eligible for a refund, customers must meet the following general requirements:

1. The refund request must be submitted within the applicable timeframe described in Section 2 of this policy.
2. The customer must provide sufficient evidence or a detailed description of the issue experienced.
3. The order must have been placed and paid for directly through davannis-pizzas.digital or an authorized ordering channel associated with Davanni's.
4. The issue must not fall under the non-refundable categories outlined in Section 4 of this policy.

2. Timeframes for Refund Requests

Timely reporting is essential to ensure we can properly evaluate and resolve your concern. The following timeframes apply to refund requests:

Requests submitted after the applicable timeframe may not be eligible for a refund. We strongly encourage customers to inspect their orders immediately upon receipt and contact us as soon as any issue is identified.

3. How to Request a Refund (Step-by-Step)

To initiate a refund request with Davanni's, please follow the steps outlined below:

Step 1: Gather Your Order Information

Before contacting us, collect the following information to help us process your request quickly:

• Your order confirmation number or receipt
• The date and time of your order
• The items you ordered and the issue experienced
• Photographs of the food or packaging (if applicable and available)
• Your name and contact information

Step 2: Contact Our Customer Support Team

Reach out to us through one of the following channels:

• Email: [email protected]
• Website: davannis-pizzas.digital

When emailing us, please use the subject line: "Refund Request – [Your Order Number]" to help our team identify and prioritize your inquiry.

Step 3: Submit Your Refund Request Details

Provide our customer support team with a clear and detailed description of the problem, including all the information gathered in Step 1. The more detail you provide, the faster we can resolve your concern.

Step 4: Await Review and Confirmation

Our team will review your request and respond within 1 to 3 business days. We may follow up with additional questions or request further documentation to complete our assessment.

Step 5: Refund Approval and Processing

If your refund request is approved, we will notify you via email and initiate the refund through your original payment method. Processing times may vary as described in Section 5 of this policy.

4. Non-Refundable Items and Services

The following items and circumstances are generally not eligible for a refund:

• Change of mind: Refunds are not issued simply because a customer changed their mind after an order has been prepared or dispatched.
• Customized orders: Items that were prepared according to specific customer customization requests (e.g., particular toppings, special dietary modifications) are not eligible for refunds due to personal preference.
• Consumed orders: Orders that have been substantially consumed are not eligible for a refund unless a verifiable food safety concern is reported.
• Incorrect delivery address: Davanni's is not responsible for orders that were not delivered due to an incorrect address provided by the customer at the time of ordering.
• Third-party delivery delays: When delivery is handled by a third-party service, delays caused by that service are outside Davanni's direct control. Customers should contact the relevant delivery platform for compensation in such cases.
• Promotional and discounted items: Items purchased using promotional codes, coupons, or special discounts may have limited or no refund eligibility unless required by applicable law.
• Gift cards and store credit: These are non-refundable once purchased or issued.

5. Refund Processing Times by Payment Method

Once a refund has been approved, the time required to receive the refunded amount depends on the payment method used during the original transaction:

Please note that while we process refunds promptly on our end, the final crediting of funds to your account is subject to your bank's or payment provider's processing timelines, which are outside of our control. If you have not received your refund after the estimated period, please contact your financial institution before reaching out to us.

6. Partial Refunds

In certain situations, Davanni's may issue a partial refund rather than a full refund. Partial refunds may be granted under the following conditions:

• Only specific items in a multi-item order were incorrect, missing, or unsatisfactory, while the rest of the order was fulfilled correctly.
• The food item received was partially consumable or only minimally different from what was ordered.
• The customer accepted part of the order and only disputed a specific component.
• A delivery fee or service fee may be excluded from the refund if the delivery itself was completed successfully.

The amount of any partial refund will be determined based on the value of the affected item(s) as reflected on the original order receipt. Davanni's reserves the right to offer store credit as an alternative to a monetary partial refund in applicable cases.

7. Exchange Policy

Given the perishable and time-sensitive nature of food products, Davanni's does not offer traditional item exchanges in the same way that retail businesses do. However, we are committed to making things right for our customers. In appropriate circumstances, we may offer the following alternatives to a monetary refund:

• Replacement Order: If the issue is reported promptly and our team determines that a replacement is feasible, we may arrange for a complimentary replacement item or meal to be prepared and delivered or made available for pickup.
• Store Credit: We may offer store credit of equivalent value to be applied toward a future order placed through davannis-pizzas.digital.
• Complimentary Add-On: For minor issues or inconveniences, we may offer a complimentary add-on item (such as a side dish or beverage) with a future order as a goodwill gesture.

The type of remedy offered will depend on the nature of the issue and will be determined at the discretion of our customer service team in consultation with the customer.

8. Cancellation Policy

We understand that plans can change. The following cancellation terms apply to orders placed with Davanni's:

8.1 Online Orders

Cancellations for online orders placed through davannis-pizzas.digital must be requested as soon as possible after the order is placed. Orders can only be cancelled and fully refunded if:

• The cancellation request is made within 5 minutes of order placement, and
• The order has not yet entered the preparation stage in our kitchen.

Once an order has been confirmed and preparation has begun, cancellations may not be accepted, or only a partial refund may be issued at our discretion.

8.2 Catering and Large Group Orders

For catering orders or large group orders, the following cancellation schedule applies:

To cancel a catering or large group order, please contact us directly at [email protected] with your order details and cancellation request as soon as possible.

9. Dispute Resolution Process

If you are not satisfied with the outcome of your refund request or if a disagreement arises regarding a transaction, Davanni's encourages the following dispute resolution process:

9.1 Internal Resolution

As a first step, we ask that you contact our customer support team directly to give us the opportunity to resolve the issue internally. Most concerns can be resolved quickly and fairly through direct communication.

• Email: [email protected]

9.2 Chargeback and Payment Disputes

If you believe an unauthorized or incorrect charge has been made to your payment method, you have the right to dispute the charge directly with your bank or credit card issuer. We ask that you contact us first before initiating a chargeback, as many issues can be resolved more quickly through our customer service team.

9.3 Consumer Protection Resources

Customers located in the United States may also seek assistance from the following consumer protection agencies if they feel their issue has not been adequately resolved:

• Federal Trade Commission (FTC): www.ftc.gov
• Consumer Financial Protection Bureau (CFPB): www.consumerfinance.gov
• Your state's Attorney General Office for local consumer protection assistance.

9.4 Governing Law

This Refund Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of the United States of America and applicable state law. Any legal proceedings shall be conducted in the appropriate jurisdiction based on the location of the business and the applicable consumer protection statutes.

10. Policy Updates

Davanni's reserves the right to update or modify this Refund Policy at any time. Any changes will become effective upon posting to our website at davannis-pizzas.digital. The "Last Updated" date at the top of this policy will reflect the most recent revision. We encourage customers to review this policy periodically to stay informed of any changes. Continued use of our services following any modifications constitutes acceptance of the updated policy.

11. Contact Information for Refund Requests

For all refund-related inquiries, questions, or concerns, please reach out to our customer support team using the contact information below. We are dedicated to responding promptly and working with you to reach a satisfactory resolution.

When contacting us, please have your order number, order date, and a description of the issue ready to help us assist you as efficiently as possible. Our team is available during regular business hours and will make every effort to respond to your inquiry within 1 to 3 business days.